Articles
A collection of personal and professional articles I have authored for LinkedIn. Topics include personal productivity, leadership, workplace culture, software tools, and customer experience.
Storytelling as Customer Journey
Your Customer is the Hero, not you
A short essay about using Joseph Campbell’s theory of the Monomyth to frame the journey of your customer as a tale of adventure.
Read on LinkedIn90 Day Training Wheels Part 1
Establishing a Routine on Day One
In the first part of this three part series, I detail the method I use to establish a functional routine on the first day in a new role to establish a foundation for rapid adaptability.
Read on LinkedIn90 Day Training Wheels, Part 2
Plan, Execute, Reflect, Repeat
In the second part of this series, I detail how I leverage cycles of iterative understanding and planning to quickly pivot from learning and discovery to tactical execution.
Read on LinkedIn90 Day Training Wheels, Part 3
Iterating Your Horizons
In the final part of this series, I detail how I tie together iterative processes to gradually expand into full strategic execution.
Read on LinkedInTool Talk: Notion
Simplicity and Power?
A short dive into the much-loved workspace productivity app as a proof-of-concept for an opportunity tracking and job-hunting template.
Read on LinkedInThe SaaS Servicing Cycle
Harmonious service execution as a model for downstream value generation
My thoughts about application of harmony throughout a SaaS servicing cycle to increase efficiency and reduce the likelihood of churn
Read long-form on LinkedInSlides only on LinkedIn