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James Barnes

Problem Solver

I am a highly adaptable manager of People and Technology, with over 18 years of progressive experience leading teams and initiatives across managed services, engineering, operations, consulting, cybersecurity, and SaaS products. Clients and industries supported include B2B Commercial, US Federal, Healthcare, and the Defense Industrial Base (DIB).

I have demonstrated skill in building highly effective teams, leading impactful organizational process improvements, and maturity efforts focusing on value-based outcomes. Project methodologies include a healthy mix of waterfall, Agile, Kanban, Scrum, organic ad hoc, and heroic firefighting.

My personal attributes include strong servant leadership, emotional intelligence, intuitive empathy, creative improvisation, perpetual curiosity, and high learning agility.

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Years of Experience


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Employees Managed


Budget Responsibility


LinkedIn Followers (Ok, not that impressive)


Estimated Lifetime Taco Consumption

Contact Information

Professional Experience

2/2023 1/2022

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Senior Solutions Manager, Medallia

Public Sector, Healthcare, and Vertical ISV Integrations (Remote)

Recruited for a 100% remote position leading solutions development and delivery for Medallia’s FedRAMP High authorized Public Sector environment. As Solutions Manager, I took on the challenge of bringing structure and maturity to sales and delivery processes by leading the delivery of FedRAMP High-approved features and capabilities. After onboarding, I assumed the additional challenge of leading Medallia's Healthcare and Vertical ISV solutions to fill unexpected program vacancies.

  • Led Product Core Teams across Healthcare and Public Sector verticals to assess product-market fit and plan development activities in alignment with the total addressable market, competitive differentiators, and expansion strategy

  • Managed industry vertical solution roadmaps, product feature intake, and GTM packages in ProductBoard, Jira, Google Docs, and Confluence

  • Provided advisory guidance in technical architecture, infosec compliance, and mission alignment for internal Public Sector sales and professional services teams.

 Achievements and Metrics

  • Led implementation of Public Sector and Healthcare transition from Jira to ProductBoard for feature intake, assessment, and roadmap development resulting in a multi-year vertically aligned solutions roadmap

  • Assumed leadership of a complex Healthcare-focused HCAHPS regulatory survey product mid-flight and successfully delivered a fully CMS-compliant solution for two early-adopter clients

  • Planned, developed, and released a Healthcare-focused OAS-CAHPS survey product to meet market demand in advance of regulatory mandates

  • Took ownership of internal business analysis project to assess engineering escalation, projected backlog burndown, and product feature triage targeting strategic and critical accounts up for quarterly renewal, resulting in a large number of operational enhancements.

12/2021 7/2020

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Director of Experience, Conquest Cyber

Cybersecurity Consulting and Engineering (Remote)

Recruited from outside consultant to full-time employee to establish a project management office and mature customer delivery processes. Promoted to Director of Consulting after establishing a central PMO office, consolidating Project and Program Management, Customer Success Management, Governance Risk and Compliance, and Engineering teams as a unified consulting practice. Promoted to Director of Experience to align with a company-wide shift in focus from services-based consulting to Software as a Service model.

  • Responsible for scoping and overseeing all consulting activities across Cybersecurity engineering efforts, including pre-sales, deal strategy, and deal review/approval.

  • Prepared and led quarterly business reviews, account reviews, and board presentations

  • Served as primary hiring manager for Consulting aligned positions across Engineering, Customer Success, GRC, and Leadership positions.

  • Served as Product Manager for modules in Conquest’s proprietary cybersecurity risk and compliance SaaS product.

 Achievements and Metrics

  • Established Conquest's central Project Management Office function and hired 1 PMO lead and 4 Customer Success Managers. Expanded PMO to a 17-person cross-functional consulting and delivery practice. 

  • Established Conquest's Customer Success program delivering a complete customer lifecycle strategy for product enablement and expansion to increase utilization, expansion, and eliminate churn.

  • Grew Conquest’s IT and Cybersecurity consulting practice from approximately $8M to $16M in ARR, achieving 95% resource utilization and 45% profit margins across engineering, cybersecurity, and customer success management.

  • Revised GTM strategy to productize engineering and consulting solutions to eliminate service bloat and complexity, Reducing implementation costs by 40%, and streamlining SOW processes and deal closure.

7/2020 4/2020

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Senior Program Manager,
M-Powered Strategies

Remote Consultant to Conquest Cyber

Recruited for a 100% remote position as Senior Program Manager for a boutique management consulting firm. Contracted to serve in a direct-consulting capacity for Conquest Cyber, managing technical engineering implementation and customer success teams supporting a large multinational engineering corporation.

  • Assumed Program leadership to stabilize and course-correct a complex multi-vendor, multi-cloud Engineering project supporting Conquest’s main customer and representing 30% of Conquest's annual revenue

  • Fostered collaborative and productive relationships between Conquest, client, and 3rd party engineering contractors to manage client expectations and timelines of delivery.

 Achievements and Metrics

  • Delivered complex multi-contract engineering activities within budget to deliver a fully CMMC-compliant cloud computing enclave leveraging Amazon’s AWS GovCloud and Microsoft’s Azure Gov High and Office365 platforms.

  • Captured additional revenue by displacing competing vendors to win additional service contracts for Managed Security Operations Center (SOC), Managed IT support operations, and Managed Service Desk.


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Acting Program Manager and Chief Engineer, Leidos

Department of Justice, Antitrust Division, ESA-IV Contract

Recruited to serve as Chief Engineer and Technical Manager on the Leidos ESA-IV IT services contract supporting the Antitrust Division under the United States Department Department of Justice. Assumed the role of Acting Program Manager to fill an unexpected leadership vacancy and led a comprehensive turn-around effort to remediate underperformance under a "return to green" initiative. Led employees and subcontractors as first or second-line manager across four service areas, including Data Center Operations, Service Desk, Project Engineering, and Application Development.

  • Led a team of over 35 direct employees and subcontractors as first or second-line manager across four primary service areas. 

  • Provided program status reporting for customers and Leidos leadership to address ongoing customer health efforts, staffing, and program execution.

  • Managed $7.5M/year program budget, Service Level Agreement execution, and performance as customer Service Delivery Manager.

 Achievements and Metrics

  • Implemented a “return-to-green” effort to identify and correct chronic areas of underperformance, leveraging 9 targeted departures and additions to reshape delivery and leadership teams, increasing customer confidence and satisfaction while retaining 20% return-on-service profitability targets.

  • Captured a time and materials (T&M) modernization contract and successfully migrated large subsystems within the Client’s legacy data center to Microsoft’s Azure Government Cloud environment in support of DOCI mandates.

  • Led rapid implementation of an advanced on-premise storage and compute architecture solution capable of processing high-intensity computational data models and legal discovery in support of high-profile litigation efforts.

  • Authored a comprehensive report of environmental technical debt and led engineering teams to implement critical remediation, refresh, and repair of core infrastructure services. Engineering efforts included but were not limited to: Windows desktop and Server, Linux, VMware, NetApp, EMC, iManage, Relativity, iOS Mobile devices, Desktop hardware, and Active Directory.

11/2018 8/2016

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Lead Enterprise Architect, Leidos

United States Mint Contract

Promoted to Lead Enterprise Architect, supervising a three-person Enterprise Architecture team at the United States Mint under the Leidos ITSS contract. Worked directly with the US Mint IT leadership team, including the Enterprise Architect, CIO, and Division Chiefs, to direct EA activities, develop detailed technical analysis, and shape critical business transformation efforts for the agency.

  • Performed lifecycle analysis of each product and service in the environment to provide a recommended target state adhering to the Mint's core IT principles of Modernize, Standardize, and Innovate. Sequenced identified target activities while managing multiple dependencies and technical imperatives to map out the five-year enterprise IT roadmap. 

  • Developed and implemented an Enterprise Architecture framework based on the Technical Business Management (TBM) version 2.0 taxonomy.

  • Led 3-person EA team to author multiple contractual deliverables, reports, and assessments for the client CTO, EA, and CIO.

 Achievements and Metrics

  • Led efforts to reestablish the United States Mint’s Enterprise Architecture program in consultation with customer leadership and program stakeholders.

  • Authored the United States Mint Information Technology Standards Profile (ITSP) document and Approved Product Listing to document and catalog all configuration items, components, and IT asset investments.

  • Architected and Implemented a comprehensive migration of over 1800 users to Office 365 and MobileIron MDM while maintaining full HSPD-12 authentication, TIC compliance, NARA, and eDiscovery requirements.

  • Authored and published the Mint’s 2018 Enterprise Architecture Roadmap.

8/2016 6/2014

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IT Project Manager,
Lockheed Martin

United States Mint Contract

Promoted to IT Project Manager and Project Engineer, leading and managing all IT Projects from inception to completion under a comprehensive +$50M Firm Fixed Price IT support services contract. Assumed leadership over the 7-person IT Service Desk as additional duties and responsibilities, leading Service Desk SLAs, ITIL processes, and operational improvements.

  • Worked with cross-functional teams across contractor, subcontractor, and customer technical teams to deliver all IT modernization and system upgrade projects.

  • Provided weekly reporting to customer and program leadership based on a fully integrated master schedule based in Microsoft Project.

 Achievements and Metrics

  • Led deployments of Windows Server 2012, SCCM 2012, IBM Maximo, Linux, Oracle Transportation Management, Oracle Hyperion, Oracle Enterprise Database, Microsoft Skype, BlackBerry Enterprise Server, VCE VBlock, SolarWinds, Riverbed, Avaya VoIP, APC NetBotz, EMC Documentum, Citrix NetScaler, Citrix XenDesktop, Symantec Endpoint Protection, Nessus Tenable, Veritas NetBackup, and other technologies.

  • Launched and completed an initiative to transform thousands of pages of technical documentation into an index and searchable LAMP-based MediaWiki technical archive with a robust review and approval system.

6/2014 4/2008

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Communications Area Lead,
Lockheed Martin

United States Mint Contract

Responsible for leading the Communications Area Contract Line Item (CLIN), managing Unified Communications support across Telecom, Audiovisual, Video Teleconferencing and Video Production teams for the United States Mint ITS Contract.

  • Led communications area teams and provided weekly and monthly Service Level Agreement (SLA) reporting to client and program leadership.

  • Served as primary customer interface for Audiovisual, videoconferencing, and event support requests.

  • Led procurement and implementation of modern High Definition video production equipment and post-production systems and coached customer teams on production techniques and best practices.

 Achievements and Metrics

  • Architected and implemented a comprehensive multi-million dollar videoconference system refresh across six locations.

  • Led two audiovisual facility refresh projects to modernize the United States Mint’s primary conference space and boardroom.

  • Partnered with the Mint's Office of Corporate Communications to establish the agency’s “Mint TV” video program for internal and external outreach. 

4/2008 6/2004

Audiovisual Team Lead, Prime Performance Technologies

United States Mint Contract

Joined PPT as a contract video editor and was rapidly promoted to Audiovisual Team Lead, supervising four full time resources in supporting the United States Mint’s videoconferencing, audiovisual facilities, and video production.

  • Led audiovisual team and provided weekly and monthly Service Level Agreement (SLA) reporting to client and program leadership.

  • Served as primary customer interface for Audiovisual, videoconferencing, and event support requests.

 Achievements and Metrics

  • Led a comprehensive turn-around effort to standardize service areas and improve Client satisfaction, directly resulting in the retention of key subcontracts

  • Architected a complete reengineering of the video teleconferencing network to eliminate technical redundancy, reduce over $60k in annual network costs, and increase system stability and reliability



Associates Degree - Film and Video Production

Full Sail University, Winter Park, FL